Tag Archives: client service

May
16
2013

The Business Benefits of Being Brutally Honest

0 COMMENTS | Posted in Client satisfaction, client service, Communication, marketing

 
by Kelly Lucas, marketing and social media manager
It was the first day of my freshman year of high school. As I sat in my homeroom seat waiting for the bell to ring, a kid walked in and sat down next to me. He was new …. more >

Jan
22
2013

Client News: Free Webinar to Improve Growth and Profitability

0 COMMENTS | Posted in News

 
Complimentary webinar on January 24th from Engineered Tax Circle, a Specialty Tax and Green Energy Incentives Resources Group
PRESS RELEASE – JANUARY 2013 – Professional education and networking group, Engineered Tax Circle (ETC), is offering a complimentary webinar on Thursday, January 24th, 2013. The webinar, Improve …. more >

Oct
16
2012

Behold the power of social media (aka “Is that pot I smell?”)

7 COMMENTS | Posted in client service, Communication, marketing, Social Media

 
by Kelly Googe Lucas, marketing and social media manager
Recently, Bonnie and I travelled to New York and Connecticut for some business meetings. We visited the High Line in Manhattan (very pretty) and met with a client at the Standard Biergarten (very cool). …. more >

Sep
21
2011

How to Change your Facebook News Feed

3 COMMENTS | Posted in Client satisfaction, client service, Communication, marketing, Social Media

 
by Kelly Lucas, marketing and social media manager
I opened up my Facebook account this morning to find a great many of my friends and family kvetching about the new layout. At first I got a good giggle out of it. I mean, aren’t we used …. more >

Jun
21
2011

Getting Positive Results from Negative Feedback

4 COMMENTS | Posted in Client satisfaction, client service, Communication, marketing, Social Media

 
by Kelly Googe Lucas, marketing and social media manager
I think it’s safe to say no one really likes to receive negative feedback on a service their firm provides. You put a lot of time and effort into creating and delivering services as perfectly as you …. more >

Jan
16
2010

Do You Really Know What Your Clients Think of You?

0 COMMENTS | Posted in Client satisfaction, client service

 
Originally published in WebCPA (http://bit.ly/13bsRE)
Do you really know what your clients think of your firm, staff and services? Would they consider putting their work up for review? Are you meeting all their needs?
Keeping …. more >