Tag Archives: Client satisfaction
0 COMMENTS | Posted in Client satisfaction, client service, Communication, marketing
by Kelly Lucas, marketing and social media manager
It was the first day of my freshman year of high school. As I sat in my homeroom seat waiting for the bell to ring, a kid walked in and sat down next to me. He was new …. more >
1 COMMENTS | Posted in Accounting, Client satisfaction, client service, marketing
I shy away from straight up selling in this blog, since few will want to read it, and it’s not all that fun to write either. But I couldn’t resist this opportunity.
Rick Telberg (@CPA_Trendlines) wrote an article for CPA Trendlines today entitled Client …. more >
4 COMMENTS | Posted in Client satisfaction, client service, Communication, marketing, Social Media
by Kelly Googe Lucas, marketing and social media manager
I think it’s safe to say no one really likes to receive negative feedback on a service their firm provides. You put a lot of time and effort into creating and delivering services as perfectly as you …. more >
3 COMMENTS | Posted in Client satisfaction, marketing, Uncategorized
Many years ago, someone I considered one of my dearest friends hurt me deeply, and not for the first time. In comforting me, another friend, Bob, told me something I live by to this day. “Sometimes, you have to weed your garden. While it may …. more >
1 COMMENTS | Posted in Client satisfaction, client service
Do you really know what your clients think of your firm, staff and services? Would they consider putting their work up for review? Are you meeting all their needs?
Even the best client relationships can be improved. Many times you won’t know when your best clients are unhappy …. more >
0 COMMENTS | Posted in client service, Differentiation
Well, not really a star by any means, but I have been on a few radio shows recently that I wanted to post here. These are all great shows when I’m not on them too, so check them out.
Gravity Free Radio more >